When Technology is a Turnoff



Real people keep you really connected. The promise of technology is typically efficiency. But voicemail systems – even the best ones – can be clunky, hard to navigate and irritating. Even if a customer or patient chooses to leave a message, they’re often not satisfied with the response time. In fact, people today rarely engage with the dying messaging systems and choose instead to abandon calls entirely if they reach a business voicemail system.

Irritation and inefficiency aside, there are many reasons people prefer to have a live person on the other end of the line.

Immediate response – Callers are impatient, and answering systems simply aren’t fast enough. A live person can answer quickly and keep callers from getting lost in the deep black hole of recorded prompts and commands.

Instant gratification – People pick up the phone because they want information, answers or just to be heard – and they want it now. Even the most advanced voicemail system can’t offer immediate answers or a live, listening ear.

Two-way interaction – Speaking into a recording device is unsatisfying. There’s no feedback, responsiveness or confirmation that you’ve been heard. A live telephone answering service gives callers someone to communicate with rather than a device to talk at.

Human connection – A real voice is always more personal, professional and welcoming than one that’s recorded. A recording can be frustrating and leave a negative impression behind, but that live, human connection can have a positive impact on your business

Don’t fall for the false promise that technology is always best. Your business or practice will be significantly better for having a real, live person answering your incoming calls.

Discover more business tips, tricks and trends



Clementine Logo

JOIN OUR MAILING LIST

Hi there! Want to see your business soar to new heights?
Join our mailing list for business tips, tricks and trends.


Please leave this field empty.


X
Responsive Menu Image Responsive Menu Clicked Image