Medical Practitioner Answering Service

We care for your calls so you can focus on caring for patients

The core of a doctor’s day centers around patient interactions. Morning, noon and night, patients look to you for comfort and care as they experience stressful, and sometimes frightening, situations. But we know that you can’t be available 24/7. That’s where Clementine can help your doctor’s office. Our trained, HIPAA compliant agents are available to answer calls around-the-clock – including after hours, weekends and holidays – so your patients are never left without the care they deserve. 


Did you know?

  • 25%
    of patient phone calls occur after hours or on weekends.
  • 50%
    of patients prefer to schedule appointments via phone.
  • 29%
    of patients are unsatisfied with phone & email communication.

Our qualified agents undergo extensive training and become HIPAA certified before they take over your patients’ calls. We offer multilingual capabilities and place patient satisfaction and care at the forefront of every interaction.

Even in the event of a power outage or emergency, Clementine has you covered. We have backup systems for our backup systems and out-of-state call locations ready to step in so you’ll always have the best service. Our secure app and web portal systems ensure you’ll never have a breach in privacy as our support team works to resolve any issues.







Customize Clementine to fit your business.

24/7 Live Answering Service - Secure Messaging
Secure Messaging

We know HIPAA Compliance is crucial, so we have teamed up with OnPage to offer secure messaging.

24/7 Live Answering Service - Secure Messaging
Messaging Portal

Access your calls online from your computer or smartphone with our HIPAA compliant, secure messaging portal.

24/7 Live Answering Service - Appointment Schedling
Smart Transfers

Messaging is just the beginning. Let us patch calls to you and escalate as needed based on your requirements.

24/7 Live Answering Service - Secure Messaging
Post-Discharge Calls

Access your calls online from your computer or smartphone with our safe, secure messaging portal.

24/7 Live Answering Service - Message Delivery
Nurse Triage

Our nurse line provides advice to your patients about healthcare decisions by answering their questions and understanding their symptoms.

24/7 Live Answering Service - Secure Messaging
Patient Outreach

Improve patient communication through appointment reminder calls, patient information update calls, screening result calls and post-appointment check-in calls.

24/7 Live Answering Service - Secure Messaging
Appointment Setting

Let us answer your calls, schedule appointments and keep your calendar up to date.

24/7 Live Answering Service - Virtual Receptionist
Reporting

Learn more about your calls and your business with our custom reporting solutions.

24/7 Live Answering Service
Multilingual

We have the ability to answer calls in languages other than English and translate back responses to callers.

24/7 Live Answering Service - Secure Messaging
Call Overflow

When there are too many calls and not enough people, let Clementine pick up so no patient is left waiting at any time of the day.


“Having Clementine answer our office’s calls after hours and during holidays gives me peace of mind.”
- Dr. Thams, Physician

“There are times my patients need answers right away. When I can’t be there, Clementine is.”
- Dr. English, Endocrinologist

Let Clementine take care of your calls and your callers so you can simply carry on.

CONTACT US

Still have some questions? Check out our frequently asked questions page for answers.

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