Clementine Answers : Our Blog



Clementine has a lot to say, so we created a platform to support that voice. We’ve learned a lot from our years spent in the telephone answering service industry, and our blog is designed to help your business succeed on all fronts.

Weather the Storm

Winter and the weather it brings can cause disruptions in your life. But it also can affect your business or practice. While you’re stockpiling salt and digging out the snow shovels at home, it’s important to also consider the havoc winter weather can bring to your business – and then prepare accordingly

The Myth of Multitasking

Free yourself from multiple tasks and become more efficient. Often, we wear our ability to multitask as a badge of honor. “Look how many things can get done when we’re doing them at the same time,” we exclaim. Truth is, we’re far less efficient when we’re trying to do tasks simultaneously. Our brains just can’t handle it. Neuroscientific research proves it.

Valued Customers are Valuable

Relationships flourish with mutual respect and when all parties feel valued. The same is true in business. When customers or patients feel valued, they can grow your business or practice. If they don’t, they can stop it in its tracks.

Round the clock accessibility.

Be there even when you can’t. In a time of instant online ordering, immediate access to information and a 24-hour news cycle, people expect to get what they want at precisely the moment they want it. To keep up, it’s imperative that you’re available to customers or patients when they want you to be. That’s obviously impossible – especially if you want to sleep and have a life.

The Dos and Don’ts

Some considerations before hiring a HIPAA-compliant business. One way to ensure your practice or business maintains the highest privacy and security standards is to be certain the other companies you contract services with are HIPAA compliant.

Communication: Your Key to Success

Give customers the clarity they crave. It doesn’t take much for customers to be frank and forthright about how you do business. Read any Yelp or Google review and you’ll see some very clear communication. Whether they’re pleased or dissatisfied with your products or service, they’re often painfully honest and crystal clear.

Don’t risk it.

Your patients’ trust is paramount. It takes time, attention and a lot of hard work to earn the trust of the people you care for at your practice. That bond you build should last a long time, and you certainly don’t want to do anything that could cause irreparable damage to the relationship. A breach in privacy or a call that isn’t secure is sometimes all it takes to lose trust and convince a patient to go elsewhere.

When Technology is a Turnoff

Real people keep you really connected. The promise of technology is typically efficiency. But voicemail systems – even the best ones – can be clunky, hard to navigate and irritating. Even if a customer or patient chooses to leave a message, they’re often not satisfied with the response time. In fact, people today rarely engage with the dying messaging systems and choose instead to abandon calls entirely if they reach a business voicemail system.

Abandonment Issues.

Keep your callers from hanging up and disappearing for good. Recent studies show that for every call that goes unanswered by your business or practice, there is an 80% chance the caller will hang up without leaving a voicemail. That’s a staggering statistic, and one that can lead to the downfall of a business if not taken seriously. Since missed calls can result in lost leads and lost revenue, it’s imperative that your calls are answered the right way, right away. That’s where an answering service can help.

Triage Your Calls

A win-win for doctors and patients. In the midst of medical emergencies, people look to their doctors for immediate assistance. Whether one is suffering from a stomachache, fever, ear infection or more severe ailment, human instincts urge us to pick up the phone and contact a professional who can help. Not only are doctors sometimes unavailable when they’re needed, but certain situations may not even require a doctor’s assistance. When a less severe medical situation presents itself, the most effective way to work through it might actually be over the phone with the help of a nurse.


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