Accountable Care Organization Answering Service

Improve patient satisfaction scores with Clementine’s help

Streamlined communication is key for Accountable Care Organizations. To ensure patients are always receiving the best care possible and each segment of your organization is on the same page, its imperative for you to have a centralized system for communicating. That’s where an answering service can help your Accountable Care Organization. Clementine’s trained agents can help you simplify your communication by providing an efficient, HIPAA compliant answering experience, 24/7/365.

Did you know?

  • 25%
    of patient phone calls occur after hours or on weekends.
  • 50%
    of patients prefer to schedule appointments via phone.
  • 29%
    of patients are unsatisfied with phone & email communication.

Benefits of Clementine’s service for Accountable Care Organizations include HIPAA compliance, secure messaging, customized scripting, on-call accuracy, 24/7 call coverage, reporting, experienced agents and more. Our qualified agents undergo extensive training and become HIPAA certified before they take over incoming calls. We offer multilingual capabilities and place patient satisfaction and care at the forefront of every interaction.

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Services for your network include:

  • HIPAA Secure Messaging App
  • Post-Discharge Calls
  • Smart Transfers
  • HIPAA Secure Web Portal
  • Call Overflow
  • Patient Outreach

“Clementine keeps our patient information private and our patients happy! What more could we ask for?”
- Norma, medical practice office manager

“I was impressed by how having a live answering service increased my patient scores!”
- Dr. Maynard, geriatric physician

See for yourself!

Let Clementine take care of your calls and your callers so you can simply carry on.


Still have some questions? Check out our frequently asked questions page for answers.