Clinic Answering Service

Let us manage your incoming calls so you can manage your clinic.

Clinic patient needs are unpredictable. On any given day, you could have an influx of callers in the morning, afternoon or evening – it’s not always consistent. But if your clinic doesn’t operate on a 24/7 basis or have the proper support, how are you ensuring those callers are receiving the assistance they need? Instead of sending patients to voicemail or putting them on hold, let Clementine answer.

Did you know?

  • 25%
    of patient phone calls occur after hours or on weekends.
  • 50%
    of patients prefer to schedule appointments via phone.
  • 29%
    of patients are unsatisfied with phone & email communication.

We train our agents to filter and direct calls for even the most unique patient cases and have the ability to customize scripts for multidiscipline facilities and specialty clinics. Benefits of Clementine as your clinic’s answering service include HIPAA compliance, secure messaging, customized scripting, on-call accuracy, 24/7 call coverage, reporting, experienced agents and more. Our multilingual capabilities allow us to assist any – and every – caller you receive.

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Services for your practice include:

  • HIPAA Secure Messaging App
  • Virtual Receptionist
  • Appointment Setting
  • Post-Discharge Calls
  • HIPAA Secure Web Portal
  • Smart Transfers
  • Call Overflow
  • On-Call Nurse Triage

“When I’m already on the phone with a patient or assisting one in the office, I end up having to put incoming calls on hold. Clementine gives me extra support so we can always give patients the attention they deserve.”
- Libby, Receptionist

“My clinic closes at 9pm, but having Clementine available to answer calls makes my patients feel like I am there for them throughout the night.”
- Dr. Seville, Surgeon

See for yourself!

Let Clementine take care of your calls and your callers so you can simply carry on.


Still have some questions? Check out our frequently asked questions page for answers.