Crisis Lines Answering Service

When your callers need assistance, our experienced agents are always there.

You can’t predict when emergency calls on crisis lines will roll in, and that’s why you need someone available to answer 24/7. Clementine’s agents are trained to be HIPAA compliant, knowledgeable, and empathetic so you can feel comfortable letting us manage your incoming calls. Not only that, but we will also answer in a timely manner so we can assist and transfer calls right away. With smart transfers that allow completely customized dispatching and scripting for your callers, Clementine handles these sensitive calls for your crisis line as you would.

Clementine’s agents are trained extensively to be able to handle crisis line calls and only our most experienced agents are entrusted with these important communications.

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Services for your practice include:

  • HIPAA Secure Messaging App
  • Smart Transfers
  • Call Overflow
  • HIPAA Secure Web Portal
  • Call Escalation
  • Experienced Agents

“Clementine’s agents are trained to be professional and compassionate. That’s why I’m comfortable with them answering our calls.”
- Dr. MacDonald, Therapist

“When patients call in, they expect complete confidentiality with their information. Clementine’s HIPAA compliant service ensures that’s always the case.”
- Dr. Fletcher, Psychiatrist

See for yourself!

Let Clementine take care of your calls and your callers so you can simply carry on.


Still have some questions? Check out our frequently asked questions page for answers.