Private Practice Answering Service

We’ll help you assist every patient and caller, day and night.

Your work revolves around face-to-face patient interactions, but it’s equally important for you to give your callers the attention they deserve. Instead of sending calls to voicemail or putting callers on hold, let Clementine’s agents answer right away. We will follow your customized script for your private practice as we determine whether a caller requires urgent medical attention, needs to schedule an appointment, is looking for test results or has simple questions. With 24/7 live answering – including after hours, weekends and holidays – you can trust Clementine to take care of your private practice’s calls round-the-clock.

Did you know?

  • 25%
    of patient phone calls occur after hours or on weekends.
  • 50%
    of patients prefer to schedule appointments via phone.
  • 29%
    of patients are unsatisfied with phone & email communication.

Benefits of Clementine’s service include HIPAA compliance, multilingual capabilities, secure messaging, customized scripting, on-call accuracy, 24/7 call coverage, reporting, experienced agents and more.

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Services for your practice include:

  • HIPAA Secure Messaging App
  • Appointment Setting
  • Smart Transfers
  • Call Overflow
  • On-Call Nurse Triage
  • HIPAA Secure Web Portal
  • Custom Dispatching
  • Post-Discharge Calls
  • Virtual Receptionist
  • Patient Outreach

“Since the majority of my day is spent in front of patients, it’s imperative to have a trustworthy answering service that can manage my phones. Clementine’s service has helped our practice immensely.”
- Dr. Nash, Therapist

“Clementine takes our overflow calls, schedules appointments and is able to recognize the urgency of emergency calls and assist accordingly.”
- Dr. Bolden, Physician

See for yourself!

Let Clementine take care of your calls and your callers so you can simply carry on.


Still have some questions? Check out our frequently asked questions page for answers.