How a Simple Idea Is Changing an Industry

Clementine Live Answering Service is reinventing the Answering Service industry with one simple idea. Excellent customer service requires affordability and flexibility.

Answering Service Supports Early Childhood Learning

As accelerating educational standards have set higher benchmarks for students at younger ages, early childhood education has become a necessity. Unfortunately, many working families cannot afford these types of private programs for their children.

Answering Service Supports Hurricane Relief

In response to the devastation that Hurricanes Harvey and Irma have brought to those impacted in Texas and Florida, Clementine Live Answering Service has partnered with ITEX to donate to non-profit organizations that can help provide relief in those local communities.

Clementine Live Answering Assists with Hurricane Harvey Relief

In response to the devastation that Hurricane Harvey has brought to those impacted in Texas, Clementine Live Answering Service has partnered with Green Apple to donate to non-profit organizations that can help provide relief in those local communities.

Why Call Center Quality Assurance is Important

Call centers handle thousands of interactions with their customers.  For call center personnel, that call is their product.  As with any product on the market, consistency is one of the keys to product longevity.  Take fast food for example.  When you order a hamburger from McDonald’s, it is the same whether you purchase it in Chicago or Los Angeles; it will be a .10 lb. hamburger patty, cooked on a grill with a bun, ketchup, mustard, two pickles and rehydrated onions.  McDonald’s brand depends on consistency through quality.

Five Things You Should Know About an Answering Service

Answering services are like an extension of your team. Although answering services work in remote locations and may never meet your customers face to face, they can be reliable resources to extend your services. Here are five things to know about answering services.

Getting a Handle on Average Handle Time

One of the most critical metrics for call centers is Average Handle Time (AHT). This measures the call time from beginning to end between agent and caller. AHT is one of the Key Performance Indicators (KPI) that assesses efficiency of the call center.

How to Use an Answering Service to Solve Business Issues

Pain points. We’ve all got them. They can be real, like trying to stay on a budget or perceived, like feeling underappreciated by customers. By acknowledging the issues and finding experts to help, you’ll be on the path to solving them. Here are some ways your answering service can help solve big business issues.

Why hire a live answering service?

Without help, being available 24 hours per day for your customers is unrealistic. If you are a one-person company, it is exhausting and demanding. If you are a multi-person company, the additional staff required can end up costing more than it is worth.

4 Tools You Can Only Access with an Answering Service

You expect your answering service to respond to customers exactly the way you would, and we understand that. Stay on top of your time and incoming communications by utilizing the benefits of an answering service and tools they offer.