Your patients’ trust is paramount. It takes time, attention and a lot of hard work to earn the trust of the people you care for at your practice. That bond you build should last a long time, and you certainly don’t want to do anything that could cause irreparable damage to the relationship. A breach in privacy or a call that isn’t secure is sometimes all it takes to lose trust and convince a patient to go elsewhere.
Triage Your Calls
A win-win for doctors and patients. In the midst of medical emergencies, people look to their doctors for immediate assistance. Whether one is suffering from a stomachache, fever, ear infection or more severe ailment, human instincts urge us to pick up the phone and contact a professional who can help. Not only are doctors sometimes unavailable when they’re needed, but certain situations may not even require a doctor’s assistance. When a less severe medical situation presents itself, the most effective way to work through it might actually be over the phone with the help of a nurse.