How to Use an Answering Service to Solve Business Issues

Pain points. We’ve all got them. They can be real, like trying to stay on a budget or perceived, like feeling underappreciated by customers. By acknowledging the issues and finding experts to help, you’ll be on the path to solving them. Here are some ways your answering service can help solve big business issues.

Call Center Employee Burnout

One of the largest issues that call centers face is high turnover. Several factors contribute to call center attrition, such as performance issues, attendance issues, etc. The largest contributor to call center attrition is employee burnout. Employee burnout happens when they have exhausted their emotional or physical strength. Burnout can be a result of high stress, inconsistent scheduling, frustration, and feeling a lack of support from leadership.

Clementine Employee Action Plans

Clementine’s culture is built on Integrity, Accountability, Positivity, and Enjoyment. Part of the accountability in our culture is that we instill in our workplace that everyone working together increases performance. We work to create effective leaders that ensure their team members are correcting performance opportunities and increasing their performance on a consistent basis. One of the ways we accomplish this is by developing effective action plans.

Employee Training Sessions

Clementine’s agents are trained extensively in call answering. From day one, our centers put an emphasis on education and training to help improve our customer service. While training sessions are important, our call center management also provides feedback sessions throughout the work day.

The Myth of Multitasking

Free yourself from multiple tasks and become more efficient. Often, we wear our ability to multitask as a badge of honor. “Look how many things can get done when we’re doing them at the same time,” we exclaim. Truth is, we’re far less efficient when we’re trying to do tasks simultaneously. Our brains just can’t handle it. Neuroscientific research proves it.